GENERAL

  • ‘We’ is Good Pet Food Kitchen, ‘You’ is the customer.
  • By placing an order via the Good Pet Food Kitchen online store, you are accepting the following Terms and Conditions.
  • We reserve the right to make changes to our product range, product information, prices, delivery charges and terms and conditions at any time.
  • All products offered for sale by Good Pet Food Kitchen may only be purchased by people 18 years and older.

 

PRICING & PRODUCT INFORMATION

  • All prices listed on the Good Pet Food Kitchen website are in Australian Dollars (AUD).
  • Product prices shown on the Good Pet Food Kitchen website do not include shipping.
  • All prices displayed on our online store for products and services includes a Goods and Services Tax (GST) of 10%.
  • Please note, in some product images additional items have been used as props or for display which are not included in the purchase price.

 

SHIPPING & DELIVERIES – GENERAL

  • All orders attract a flat rate of $15 shipping to Sydney Metro areas, including GST and $20 to Melbourne & Brisbane Metro areas, including GST.
  • All orders attract a flat rate of $15 shipping to Sydney Metro areas, including GST and $20 to Melbourne & Brisbane Metro areas, including GST.
  • We ship only to addresses within Sydney, Melbourne & Brisbane metropolitan areas.
  • Minimum orders of $50 apply. This is for efficient and effective packaging and transportation.
  • It can take between 6 to 48 hours for your order to be delivered from time of shipping.
  • Orders are shipped from Good Pet Food Kitchen on Mondays, Tuesdays and Wednesdays between 7am and 9am.
  • We do not deliver on weekends or public holidays. This may change in the future.
  • Orders outside of Sydney Metro are usually delivered the day after shipping but may take up to 48 hours.
  • We make no guarantees about expected delivery times, including Christmas orders.
  • Our products are shipped frozen in poly boxes and remain frozen for up to 72 hours depending on outside temperatures.
  • The Good Pet Food Kitchen products are shipped frozen and will need to be placed in a freezer or refrigerator as soon as received
  • Ensure all billing and delivery details are correct when you place your order, we do not accept any responsibility for delays or product spoilage as a result of incorrect delivery details.
  • We recommend you select a delivery address where someone will be there to receive the parcel during business hours.
  • OK to Leave permission MUST BE given to our couriers. This will mean you have given the courier authority to leave the parcel in a safe place at the receiver address without signature. Do not hesitate to leave special instructions ie: “Please leave at side door of house in the shade” or “please with concierge at front reception of apartment building” in the Special Instructions Box when you place your order
  • By agreeing to the “terms and conditions” you agree it is “OK To Leave” by our courier company..
  • All Good Pet Food orders are delivered by Couriers Please Pty. Ltd. Please visit www.couriersplease.com.au for a full list of their shipping and delivery terms. Please click here to view the list of Sydney suburbs we can deliver to for the standard flat fee of $15
  • Please unpack, check and refrigerate or freeze your order immediately upon arrival

 

RETURNS & REFUNDS POLICY

  • Please check all deliverables carefully upon arrival. If a product has been damaged during transit, Good Pet Food Kitchen is happy to offer a reissue or refund of the product, this is provided contact is made within 24 hours of delivery along with a clear image of the damaged goods. Refunds and credits will not be issued for any incorrect orders or ‘change of mind’ on purchase.

 

DISCLAIMER

  • Good Pet Food Kitchen goes to great lengths to ensure that all information presented on this web site is accurate. If you use any information provided by us, you do so at your own risk.

 

COPYRIGHT

  • The information contained within this web site is subject to copyright. You may freely, read, download and print any information contained within our web site for personal use. You may not however use this information for commercial purposes. You may not reproduce, transmit or broadcast any part of this web site irrespective of format without the prior written consent of Good Pet Food Kitchen